MMF Covid Assist

A new coronavirus disease (COVID-19) causing respiratory symptoms was first identified in December 2019 in China. The World Health Organization declared the outbreak of COVID-19 a pandemic on the 11 March 2020, this means COVID-19 has spread worldwide.

Nigeria, Africa’s most populous country, has a case count of over 5000 coronavirus cases, and this has become a huge threat to lives of Nigerians. The Nigeria Centre for Disease Control is the government agency authorized to manage the virus in the country, and the increasing number of cases have made them overwhelmed and
also hinder their ability to test more potential COVID-19 patients.

The COVID-19 virus affects different people in different ways. COVID-19 is a respiratory disease and most infected people will develop mild to moderate symptoms and recover without requiring special treatment. People who have
underlying medical conditions and those over 60 years old have a higher risk of developing severe disease and death.
Common symptoms include:

• fever
• tiredness
• dry cough.
Other symptoms include:
• shortness of breath

MMF COVID Assist is a real-time technology solution that provides wider diagnostic capability for COVID-19, access to relevant and necessary medical information and support to end-users progressively through the following features:

1. Automated chatbots: Our chatbot has been trained with quality data that helps to diagnose cases of COVID-19 through an interaction with the user and escalate critical issues to the NCDC and live doctors automatically without human interference. It also provides valuable medical advice and information that helps users stay safe during this period.

2. Live chats: Through our live chat that can be accessed through Facebook and Webchats, users can interact with live doctors who can provide diagnostic service and advice on next steps regarding their health situation. With this solution, users do not need to visit a hospital to have an interaction with a doctor, as they can now do that with push of buttons on their mobile device.

3. Call-centre capability: With support provided by a dedicated team of agents and live doctors, users can now call in to the MMF COVID ASSIST call center lines to make inquiries about their health. This part of the solution will be useful most especially to those who don’t have access to internet or cannot communicate in English Language, as we have a ready support team that can interact in the three major languages in Nigeria – Hausa, Yoruba and Igbo.

MMF COVID ASSIST helps users access medical advice and general health information, assess their level of risk of contracting the virus, speak to a doctor, and possibly be mapped to the Nigeria Centre for Disease Control if their situation is critical.

It is a user-friendly and very intuitive solution that integrates already existing easy-to- use platforms such as Facebook, Twitter, webchat, and Microsoft teams to coordinate interactions between the users, agents, and live doctors.